Attention Round the Clock - HBNS Call Center Service Is There When You Can’t Be
HBNS provides 24/7/365 full-service Inbound, Outbound Call Center Services along with Electronic and Business Process Services. We offer customized contact center solutions for your business that go far beyond the typical call center and answering service.
Our Call Center Services are performed by US based operators and include everything from answering the phones to remote IT services. Virtually any business process you can do by phone, web or email can be outsourced to HBNS. You can use our services to extend your reach into new markets, provide stronger customer support or even retain your existing customers. We even offer services for all phases of the sales process from marketing to inside sales. By outsourcing to us, your business will benefit by minimizing staffing and overhead costs, while freeing your and your team up to focus on your other tasks at hand.
Our US based agents respond to each call by opening a trouble ticket (in our system or yours) and properly escalating calls to the appropriate staff member or department per your specific instructions. Agents can work from detailed scripts or use their extensive customer service techniques inline with more flexible scripting. Whatever your call center or business process service needs are, HBNS is confident we can be the partner to help you achieve your goals.
Since every business is unique, HBNS doesn’t offer a one-plan-fits all solution. Instead, we work with you to find the exact fit for your call service needs, no matter the size of your business. Our customized call center services are a member of your team, representing you when you can’t be there, ensuring clients and employees are heard around the clock by our friendly, courteous, and trained call center agents.
1. Small to medium sized business packages
2. Scalable call center pricing
3. Round the clock operators
4. High touch CRM
5. ROI diagnostics and reporting
6. Customizable programs
7. Online tools and reporting
8. HIPAA compliant for healthcare industries
9. US based agents
The HBNS Difference
HBNS specializes in getting to know your business, and our call center services are no different. We offer
a variety of solutions tailored the size of your unique business needs. Just give us a call to get started.
24/7/365 services are there when you need them
Outsource to extend to new markets
100% US based agents
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HBNS’s programmers can assist you by creating a business system or integrating a new or existing system into your operations to help with every aspect of your company.
We Organize Our
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While integrating the security with the DevOps approach has always been of high demand, this requires a completely different range of processes and tools. DevOps is already known to boast of an agile development methodology. Now when the inputs of the security experts I’ll be brought in a collaborative environment, the project will have an array of effective security safeguards.
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